100% PASS QUIZ 2025 UNPARALLELED ITIL ITIL-DSV TEST PRICE

100% Pass Quiz 2025 Unparalleled ITIL ITIL-DSV Test Price

100% Pass Quiz 2025 Unparalleled ITIL ITIL-DSV Test Price

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Students are given a fixed amount of time to complete each test, thus ITIL Exam Questions candidate's ability to control their time and finish the ITIL ITIL-DSV exam in the allocated time is a crucial qualification. Obviously, this calls for lots of practice. Taking DumpsKing ITIL-DSV Practice Exam helps you get familiar with the ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) (ITIL-DSV) exam questions and work on your time management skills in preparation for the real ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) (ITIL-DSV) exam.

ITIL ITIL-DSV Exam Syllabus Topics:

TopicDetails
Topic 1
  • Communication and Collaboration: In the final module, IT service managers and communication specialists will develop the skills needed to foster positive relationships with stakeholders through effective communication and collaboration.
Topic 2
  • Service Relationships: This module teaches service relationship managers and IT professionals how to effectively manage relationships with various stakeholders, including customers, users, suppliers, and partners. It emphasizes the development of strong, collaborative relationships that are crucial for supporting service delivery and fostering value creation.
Topic 3
  • Customer Journey Mapping: This module provides customer experience professionals and service designers with the tools to map the customer journey. It involves identifying critical touchpoints, pinpointing pain points, and discovering opportunities for enhancing the customer experience, leading to improved service outcomes.
Topic 4
  • Understanding Stakeholder Needs and Expectations: This module guides IT service managers and professionals in identifying, assessing, and prioritizing the needs and expectations of diverse stakeholders, including customers, employees, partners, and regulators.

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ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) Sample Questions (Q22-Q27):

NEW QUESTION # 22
A service provider encourages their users to form a user support commun What is a potential benefit to the service provider?

  • A. Reduced collaboration between user organizations
  • B. The reduction in demand for support from the service provider
  • C. Improved collaboration within the service provider organization
  • D. The creation of groups that can be used to provision services

Answer: B

Explanation:
A potential benefit to the service provider when encouraging users to form a user support community is "The reduction in demand for support from the service provider." According to ITIL 4's Drive Stakeholder Value, fostering a user community can empower users to solve their issues independently, thereby reducing the need for direct support from the service provider. This not only improves efficiency but also enhances user satisfaction as they gain more control over their support experience.


NEW QUESTION # 23
Users often do not provide feedback because they do not believe it will be addressed. Which is the BEST method for encouraging users to submit feedback in this situation?

  • A. Having regular face-to-face feedback sessions with users
  • B. Automating responses to all users' feedback
  • C. Making feedback processing visible for everyone
  • D. Providing information about users' feedback to customers

Answer: C

Explanation:
The best method for encouraging users to submit feedback when they do not believe it will be addressed is
"Making feedback processing visible for everyone." ITIL 4 stresses the importance of transparency in service management. By making the process of handling feedback visible, users can see that their input is taken seriously and acted upon, which can significantly increase their willingness to provide feedback.


NEW QUESTION # 24
A service provider is receiving complaints from the users about the migration to a new service. The users are finding difficult to identify and use features of the migrated service. What would have helped to prevent this?

  • A. The outcomes should be part of the service level agreement.
  • B. The users should be marked as an important stakeholder in the stakeholder map.
  • C. An e-learning course describing migration of service should be easily available to the users.
  • D. All changes should be assessed and prioritized.

Answer: C

Explanation:
Providing an e-learning course on the migrated service would have significantly reduced user complaints by ensuring that they were well-informed about the new service features and how to use them effectively.
TheAwareness and Communicationstep within theChange Enablement practiceunder ITIL 4 stresses the importance of communicating changes to all relevant stakeholders and ensuring they have the necessary information and training to adapt to these changes.
The complaint in this scenario arises due to a lack of understanding and difficulty in using the new service.
By offering an e-learning course, the service provider would be following theITIL 4 guiding principle of
"Collaborate and Promote Visibility,"ensuring that users are informed and comfortable with the changes.
Moreover, theService DesignandTransitionstages emphasize the need to prepare users for new services, ensuring a smooth transition and minimizing resistance or confusion.
This solution aligns with ITIL 4's focus on improving user experience by providing adequate resources for learning and adaptation, which in turn enhances overall service quality and customer satisfaction.


NEW QUESTION # 25
A service provider wants to use a technology-generated approach for updating a software application installed on the mobile devices of the service users. Which is the MOST APPROPRIATE method?

  • A. Instructing users to take their device to the service desk team when convenient
  • B. Using a self-service portal for the user to request the service desk to provide the update
  • C. Instructing the service desk to contact users when updates are available, and guiding them through the update procedure
  • D. Using a push method to check the user's device each time it is connected

Answer: D

Explanation:
The most appropriate method for updating a software application installed on mobile devices is "Using a push method to check the user's device each time it is connected." ITIL 4 recommends automated and seamless methods for delivering updates to users, particularly in situations where the user may not have the expertise or time to manage updates themselves. A push method ensures that updates are delivered efficiently without requiring user intervention, improving the overall user experience and maintaining service continuity.


NEW QUESTION # 26
An organization is identifying the needs for a new service. To ensure that the service is going to be fit for purpose, the organization has defined some requirements.
Which of the following is the best way to specify the requirements?

  • A. Not more than 15 minutes of data can be lost.
  • B. The service should be available 24/7, 99,99% of the time.
  • C. The data should be kept recorded for 10 years.
  • D. The service should combine the data from different sources.

Answer: B

Explanation:
In ITIL 4, defining service requirements to ensure the service is fit for purpose involves specifying clear, measurable, and relevant criteria that align with the organization's needs and the service's intended use.
Availability is a critical aspect of a service's fitness for purpose, as it directly impacts the service's utility.
* Option A (Incorrect):Specifying data loss tolerance is important but doesn't provide a complete picture of service availability, which is a more comprehensive requirement.
* Option B (Correct):This option is correct because it specifies a clear, measurable requirement that directly relates to the service's availability. Ensuring that the service is available 24/7 with 99.99% uptime is a crucial aspect of making sure the service is fit for purpose, as it ensures that the service will meet the expected operational requirements.
* Option C (Incorrect):While retaining data for 10 years is important, it relates more to compliance and data management rather than the service being fit for purpose in terms of availability.
* Option D (Incorrect):Combining data from different sources is a functional requirement, but it does not address the critical aspect of service availability or reliability, which are key to ensuring the service is fit for purpose.


NEW QUESTION # 27
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